Facilities and services

Services at our 24-hour reception

No matter when you arrive, our reception team is ready to assist you with everything from check-in and concierge services to luggage storage and parking.

Elegant hotel lobby with a large, ornate chandelier hanging from a decorative ceiling. Marble walls and grand mirrors enhance the space. Potted plants flank the entrance to a reception area with soft lighting and modern seating. Elegant hotel lobby with a large, ornate chandelier hanging from a decorative ceiling. Marble walls and grand mirrors enhance the space. Potted plants flank the entrance to a reception area with soft lighting and modern seating.

Check-in and check-out

Check-in from 3PM

Check-out before 12PM

Read more

A sign on a marble counter reads CONCIERGE in a hotel lobby. Soft sunlight filters through the background, partially illuminating the area. A blurred figure in a suit stands behind the counter. A sign on a marble counter reads CONCIERGE in a hotel lobby. Soft sunlight filters through the background, partially illuminating the area. A blurred figure in a suit stands behind the counter.

Concierge

Our reception can assist you with everything from transfers to spa treatments, as well as recommendations for the best experiences in the city.

Read more about concierge

A person’s hand gripping the extended handle of a black suitcase. The suitcase has a modern design with a retractable handle. The background is blurred and neutral, suggesting an indoor environment. A person’s hand gripping the extended handle of a black suitcase. The suitcase has a modern design with a retractable handle. The background is blurred and neutral, suggesting an indoor environment.

Luggage storage

We offer free storage of your luggage.

You are welcome to leave your luggage with us in connection with check-in or check-out, and then pick it up again when it suits you.

A person hands over car keys to another person; both hands are visible in front of a framed portrait on the wall. A person hands over car keys to another person; both hands are visible in front of a framed portrait on the wall.

Parking

Phoenix Copenhagen has a limited number of parking spots right by the hotel. If there is no availability, we refer you to public parking garages close by.

Read more about parking

In the room

Elegant hotel room featuring a large bed with brown and white linens, a plush armchair, a patterned ottoman, and a chandelier. A window with draped curtains lets in natural light, illuminating the rooms neutral decor. Elegant hotel room featuring a large bed with brown and white linens, a plush armchair, a patterned ottoman, and a chandelier. A window with draped curtains lets in natural light, illuminating the rooms neutral decor.

Air conditioning

There is air conditioning in all rooms. This way, you can always keep it as cool or warm as you wish, regardless of the weather outside.

A person holds a smartphone in their hand, reading text on the screen. In the background, there is an open laptop on a desk. The person is wearing a white shirt and appears to be focused on the phone. A person holds a smartphone in their hand, reading text on the screen. In the background, there is an open laptop on a desk. The person is wearing a white shirt and appears to be focused on the phone.

Free Wi-Fi

There is free Wi-Fi in all rooms. This way, you can get online, whether you are on vacation or a business trip.

A brown dog with light eyes lies on a beige carpet next to a white food bowl on a mat. The bowl reads Phoenix. The dog looks directly at the camera, appearing relaxed and calm. A brown dog with light eyes lies on a beige carpet next to a white food bowl on a mat. The bowl reads Phoenix. The dog looks directly at the camera, appearing relaxed and calm.

Stay with dog

Dogs are very welcome at our hotel, and we look forward to welcoming your four-legged friend.

Read more about staying with your dog

See all room facilities

Wellness and relaxation

A modern gym room with exercise equipment including a cable machine, stationary bikes, a treadmill, and a weight bench. The room has a wooden floor, white walls, ceiling lights, and a wall-mounted TV. Natural light enters through two windows. A modern gym room with exercise equipment including a cable machine, stationary bikes, a treadmill, and a weight bench. The room has a wooden floor, white walls, ceiling lights, and a wall-mounted TV. Natural light enters through two windows.

Fitness center

You can work up a sweat in our fully equipped fitness center, located in the basement.

Read more about our fitness center

A person jogs along a waterfront, wearing a gray hoodie and black leggings. They are smiling, and the background features water, buildings, and a bike. The atmosphere is bright and serene. A person jogs along a waterfront, wearing a gray hoodie and black leggings. They are smiling, and the background features water, buildings, and a bike. The atmosphere is bright and serene.

Running maps

Do you want to go for a run around Copenhagen? We have created running maps with various routes.

Read more and see the running maps

Elegant lounge with plush blue velvet sofas, round tables, and ornate mirrors on the walls. Crystal chandeliers hang from the ceiling, illuminating the room. Large windows with drapes line the side, creating a luxurious and inviting atmosphere. Elegant lounge with plush blue velvet sofas, round tables, and ornate mirrors on the walls. Crystal chandeliers hang from the ceiling, illuminating the room. Large windows with drapes line the side, creating a luxurious and inviting atmosphere.

Executive Lounge

In the Executive Lounge Gyldensteen, for example, you can sit down with a glass of wine and delicate snacks before dinner.

Exclusive to those who have booked certain types of rooms.

Read more about the lounge

White outdoor table set with a bottle of rosé wine, four empty wine glasses, a bowl of mixed fruits, and a dish of snacks. The background features large umbrellas and blurred windows, suggesting a patio or garden setting. White outdoor table set with a bottle of rosé wine, four empty wine glasses, a bowl of mixed fruits, and a dish of snacks. The background features large umbrellas and blurred windows, suggesting a patio or garden setting.

Terrace

Enjoy a quiet moment on our outdoor terrace. In the summer, for example, you can be served a delicious refreshment.

People are bicycling and walking over a modern bridge. Below, a body of water is visible, and in the background, there are buildings against a clear blue sky. People are bicycling and walking over a modern bridge. Below, a body of water is visible, and in the background, there are buildings against a clear blue sky.

Bike rental

Experience Copenhagen on two wheels. Rent a bike at Phoenix Copenhagen.

Read more about bike rental

Food and drink

Breakfast tray on a bed with a cup of coffee, a plate of sliced citrus fruits, a basket of croissants, and a glass of orange juice. The setting is elegant and cozy, with soft lighting and a pillow in the background. Breakfast tray on a bed with a cup of coffee, a plate of sliced citrus fruits, a basket of croissants, and a glass of orange juice. The setting is elegant and cozy, with soft lighting and a pillow in the background.

Room service

We offer delicious room service, which you can enjoy in your room.

See our room service menu

A breakfast spread featuring scrambled eggs, a croissant, bacon, sliced kiwi, grapefruit, blueberries, and green bell pepper on a plate, with a glass of orange juice and a mug of frothy coffee on a wooden table. A breakfast spread featuring scrambled eggs, a croissant, bacon, sliced kiwi, grapefruit, blueberries, and green bell pepper on a plate, with a glass of orange juice and a mug of frothy coffee on a wooden table.

Breakfast

Our breakfast includes, among other things, organic freshly baked bread and pastries from Emmerys, a wide selection of both hot and cold dishes, yogurt, fruit, cold cuts, cheeses, and breakfast cereals.

Read more about breakfast

Three people are toasting with glasses of white wine in a social setting. The background is blurred, focusing on the glasses raised in celebration. Three people are toasting with glasses of white wine in a social setting. The background is blurred, focusing on the glasses raised in celebration.

New restaurant coming soon

At Phoenix Copenhagen, we are in the process of transforming our restaurant, and this autumn we look forward to presenting a dining experience in a completely new setting.

We look forward to welcoming you.

Additional facilities and services

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