When can I enjoy my breakfast?
You can enjoy a breakfast from our buffet Monday-Friday from 6.30AM-10.30AM and weekends from 7AM-11AM in our restaurant Von Plessen. You are also welcome to order your breakfast via room service with a service charge of
When can I check-in and out?
Can I get access to free Wi-Fi?
Yes, you can use our free Wi-Fi everywhere in the hotel. You are also welcome to use our computers in the lobby.
Where can I park my car, and what is the price?
Parking in the hotel courtyard: At Phoenix Copenhagen we have a few parking spaces in the hotel courtyard. Parking costs
Parking house: Phoenix Copenhagen collaborates with Jeudan parking house in Dronningens Tværgade 4. We sell 24 hours tickets to the parking house for
The parking house is supervised during opening hours: Weekdays 7.00AM - 8.00PM and weekends 8.00AM – 6.00PM. Outside opening hours, please contact our front desk for guidelines.
Can I bring my dog?
Yes, your pet is more than welcome and allowed everywhere in the hotel (except in our restaurants). However, your dog cannot be left alone at any time. We kindly ask you to tell us that you bring your pet with you, either via e-mail or in the booking part, and then we will arrange a little treat for your dog on the day of your arrival.
How can I get to the hotel?
If you need transport from the airport, you can take the metro directly from Terminal 3 from track 2 towards Kongens Nytorv. You can get off at Kongens Nytorv from there you have a five-minute walk to Phoenix Copenhagen. If you take a taxi from the airport, the trip takes about 30 minutes. All taxis in Copenhagen have a fare meter and accept both debit cards and the greatest international credit cards.
If you arrive with the ferry from Oslo, you can take bus line 26 towards Ålholm Plads. You have to get off at Dronningens Tværgade/St. Kongensgade from where you have a 2-minute walk to our hotel.
When is the reception open?
Our reception is open 24 hours a day. If you are in need of table reservations, transfer, parking, car or bike rental, printouts or anything alike, we are more than happy to assist you.
When can I use the fitness centre?
When can I eat in the restaurant?
You can enjoy a meal in our brasserie Murdoch’s Books & Ale all days of the week. Monday - Thursday: 12 noon - 11PM, Friday - Saturday: 12 noon - 12 midnight, Sunday: 12 noon - 10PM
The kitchen closes at 9:30PM.
Is the hotel disabled-friendly?
Unfortunately, we cannot offer disabled-friendly conditions or rooms, since we are housed in an older building with high preservation value and therefore, is not suitable for wheelchair users due to steps and small hallways.
Can I go for a run close to the hotel?
Yes, you can easily go for a run on the many sidewalks and footpaths that surround our hotel. In our reception, you can pick up a running map that shows routes of both three, five and seven kilometers. If you run in morning between 6.30am and 9am, we can offer a free bottle of water all days of the week.